Medical Transportation
The Medicaid Medical Transportation program ensures that recipients can get to and from medical appointments at no cost to them.
It arranges non-emergency transportation for things like pre-scheduled trips to a primary care physician or a dentist.
For emergency medical services, please call 911.
Medical Transportation does NOT provide trips to non-medical locations like pharmacies, gyms, schools or grocery stores.
Accessing Medical Transportation
Medical Transportation is arranged through Medical Answering Services.
Contact the company to:
- Determine if you are eligible for Medical Transportation
- Register for Medical Transportation
- Book a Trip
Services require prior authorization.
Contact
- Online: Medical Answering Services website
- By Phone: (844) 666-6270
Frequently Asked Questions
Most Medicaid enrollees have a transportation benefit as a part of their overall medical insurance plan.
To confirm your eligibility and enroll in the transportation program, contact Medical Answering Services at (844) 666-6270.
You can set up non-emergency Medical Transportation two ways:
- Call the MAS Contact Center: (844) 666-6270
- Create an account on MAS' website and arrange the trip online.
You will need the following information to create an account:
-
- First Name | Last Name
- Email Address
- Cell Phone
- Medicaid Client Identification Number (CIN) or Medicaid Number
- Last 4 of Social Security Number
- Birth Date
Enrollees should contact MAS at least 72 hours in advance of needing transportation. This ensures that proper transportation can be secured.
For physician office sick visits and trips to Urgent Care, transportation can be arranged within a lesser timeframe.
Trips are arranged at the most medically appropriate, cost-effect level of service.
These include public transit, taxi/livery, ambulette, ambulance (ALS/BLS), and personal vehicle mileage reimbursement.
Members generally travel using the same mode they use for daily living.