Electronic Benefit Transfer (EBT) Card

• Keep your card in your card sleeve and in a safe place when you are not using it.
• Sign the back of your card.
• Do not write on or scratch the black stripe on the back of your card.
• Do not put your card near magnets.
• Lock your card between purchases to reduce the risk of benefit theft. Visit www.ebtEdge.com to create an account and manage
  your card.
• If your card is damaged or bent, it will need to be replaced.
• If your card is lost, stolen or damaged, you must first call EBT Customer Service at 1-888-328-6399

Recipients can access their cash and SNAP benefits at participating EBT locations in New York and nationwide. Cash benefits may also be accessed at participating ATM and authorized retail store locations.

Your EBT card and Personal Identification Number (PIN) are used at authorized retail stores with your cash or SNAP benefits. Many retail stores also provide cash back with your purchase. Check with the store for their cash back policy.

• Swipe the card
• Enter your PIN in the machine at the checkout line
• Only you should enter your PIN
• Always check and keep your receipts for your EBT purchases

• Online: Visit www.ebtEDGE.com or download the ebtEDGE Mobile App at the Apple App Store or Google Play Store.
  
• By Phone: Call (888) 328-6399. The hotline is available in English, Spanish, Arabic, Chinese, Haitian-Creole, Italian, Korean and Russian, 24 hours a day, 7 days a week.

Online Users:

• You must register your EBT Card account and select your User ID and password by using either the ebtEDGE app or at www.ebtEDGE.com for access.
• Registering on either one also registers you on the other.
• Have your EBT Card handy when registering.
• If you were using the old ConnectEBT.com system to manage your EBT account, you will have to create a new registration with ebtEDGE.
• For more information see the ebtEDGE Cardholder Portal and Mobile Application User Guide.

If your EBT card is damaged, lost or stolen, you must contact EBT Customer Service to report the issue with your card and have it deactivated so that no one else can use it.

You can report the issue with your card online or by phone.

• Online: Visit the ebtEDGE website or use the ebtEDGE mobile app available at the  Apple App Store and Google Play Store. 
• By Phone: Call the toll-free hotline at (888) 328-6399

You can freeze your EBT card when it is not in use and then unfreeze the card to make a purchase. Freezing your card is easy. Follow these four simple steps:

1. Open www.ebtEDGE.com or download the ebtEDGE app on your mobile device (available on the: Google Play Store and Apple App Store).
2. Securely log in to your account.
3. Tap the new “Freeze/Unfreeze Card” icon on the home screen.
4. Select “Freeze My Card Everywhere” and click “OK.”

Your benefits can be stolen through scams like skimming and phishing.

Card skimming scams directly copy card and personal identification number (PIN) information from EBT cardholders using a device placed on top of a store's card reading machine. The stolen data is used to access your EBT account and spend your Supplemental Nutrition Assistance Program (SNAP) and cash benefits. Skimming can happen anywhere you swipe your EBT card, including automated teller machines. Find out how to protect yourself (in English and Spanish).