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Working with PPL in NY CDPAP

The Consumer Directed Personal Assistance Program (CDPAP) is transitioning to a new statewide fiscal intermediary (FI), Public Partnership, LLC (PPL). CDPAP Recipients and Caregivers are required to transition to the selected statewide FI.   More information is available from the New York State Department of Health.

How to Switch to PPL
Choose any of the options below to transition to PPL. Existing CDPAP consumers and PAs must complete the transition to PPL as the fiscal intermediary.

Option 1: Transition by Phone

Call the customer support center at 1-833-247-5346, and they will walk you through the process. Also available: 1-833-278-4829 (Arabic), 1-833-279-3511 (French), 1-833-279-3513 (Haitian Creole), 1-833-281-0927 (Spanish), 1-833-204-9042 (TTY)

Option 2: Transition Online

You can switch to PPL using the PPL@Home online system. Access PPL@Home by clicking the appropriate link below.

Sign up with Your Email Address

Sign up with Your Cell Phone Number

Option 3: Transition with a CDPAP Facilitator

CDPAP facilitators can help you switch to PPL. See a list of approved facilitators

 

Special Notice:

Recent court orders have impacted portions of the CDPAP transition to Public Partnerships LLC (PPL), the statewide fiscal intermediary.
 
What This Means for You
 
1. PPL will continue as the sole New York Statewide Fiscal Intermediary (SFI).
 
2. All CDPAP consumers are required to fully register with PPL by the following deadline:
Consumers must complete their registration with PPL by August 1, 2025
 
3. An additional window has been established in which CDPAP caregivers/workers who are not yet fully onboarded and ready to be paid with PPL can continue to be paid by the prior fiscal intermediary until they are fully onboarded with PPL for payroll. This is available upon consumer request under specific circumstances. More information is available on the New York State Department of Health Consumer Directed Personal Assistance Services webpage.
 
 
4. As a CDPAP program participant, you may be part of a class action lawsuit filed against the New York State Department of Health. For more information, please review the Stipulation of Settlement document and Notice of Class Action Settlement (English, Spanish, Language Assistance).